Frequently Asked Questions

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Products

Questions about our plywood products, specifications, and applications

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Ordering

Pricing, ordering process, and payment information

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Delivery

Shipping, delivery times, and logistics information

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Technical

Installation, maintenance, and technical support

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Product Questions

We offer a comprehensive range of plywood products including Marine Grade, Boiling Water Resistant (BWR), Fire Retardant, Hardwood, and Commercial plywood. Each type is designed for specific applications and environments.

Marine Grade plywood is 100% waterproof and designed for continuous water exposure, making it ideal for boat building and outdoor applications. BWR (Boiling Water Resistant) plywood offers high moisture resistance but is primarily for interior and semi-exterior use like kitchen cabinets and furniture.

Our products are certified by ISI, ISO 9001:2015, FSC (Forest Stewardship Council), and CARB Phase 2. These certifications ensure quality, sustainability, and compliance with environmental standards.

We offer plywood in various sizes including 4x8, 4x10, and 4x12 feet. Thicknesses range from 3mm to 25mm depending on the product type. Custom sizes are available upon request.

Ordering Questions

You can place an order by contacting our sales team at +233 20 145 776 / +228 96 15 21 27 or emailing sodagedeon19@gmail.com. We also work through our network of authorized dealers.

We accept major credit cards, bank transfers, and offer credit terms for qualified customers. Contact our sales team to discuss payment options that work best for your business.

Yes, we offer competitive volume discounts for large orders. Discounts are based on quantity and can be discussed with our sales team. We also have special pricing programs for contractors and dealers.

Absolutely! We provide detailed quotes for all orders. Contact our sales team with your specifications and we'll provide a comprehensive quote including pricing, delivery timeline, and any applicable discounts.

Delivery Questions

We deliver nationwide across the United States. Our delivery network covers all major metropolitan areas and most rural locations. Contact us to confirm delivery availability in your specific area.

Delivery times vary by location. Local deliveries typically take 1-2 business days, while cross-country deliveries take 3-5 business days. Rush delivery options are available for urgent orders.

Yes, we offer white-glove delivery service for an additional fee. This includes delivery to your specified location, unpacking, and placement according to your instructions.

Yes, we provide real-time tracking for all orders. You'll receive tracking information via email once your order ships, and you can check the status online or by contacting our customer service team.

Technical Questions

Store plywood in a dry, well-ventilated area away from direct sunlight and moisture. Keep it flat and supported to prevent warping. Use spacers between sheets to allow air circulation.

Basic tools include a circular saw or table saw, drill, screws or nails, measuring tape, and level. For specific applications, you may need additional tools. Our technical support team can provide detailed tool recommendations.

Yes, we offer comprehensive installation support including guidance, on-site technical assistance, and problem resolution. Contact our technical support team at +233 20 145 776 / +228 96 15 21 27 for assistance.

We offer a comprehensive warranty on all our products. The specific warranty terms vary by product type and application. Contact us for detailed warranty information for your specific use case.

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